Privacy Policy
Last updated: March 2026
This Privacy Policy describes how LokalVendor collects, uses, and protects your information when you use our local vendor discovery and service platform. We are committed to handling your data responsibly.
1. Information we collect
We collect information you provide when using the platform, including your mobile number for registration and OTP verification, and the details you submit in service requests (such as city, category, occasion, guest count, food preference, and any optional fields like GST number or requirement details). We may also collect city and category preferences to improve your experience.
2. Use of mobile number and OTP
Your mobile number is used to create and verify your identity on the platform. We send a one-time password (OTP) to your number to confirm that you control it. OTP codes are time-limited and not used for marketing.
3. Use of service request information
Information you provide in service requests (e.g. occasion, guest count, food preference, requirement details) is used to process your request, connect you with relevant vendors, and improve our services. This information may be shared with vendors who can fulfil your request in your selected city.
4. City and category preferences
We use your selected city and category to show you relevant vendors and to manage service availability. This helps us operate a city-based marketplace and expand into new areas.
5. Data retention and security
We retain your information for as long as necessary to provide our services, resolve disputes, and comply with legal obligations. We take reasonable steps to protect your data against unauthorised access or misuse.
6. Your rights
You may request access to or correction of your personal information, or withdraw consent where applicable, subject to legal and contractual constraints. Contact us using the details on the Contact Us page.
7. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the platform after changes constitutes acceptance of the updated policy.